Welcome package: bonus amount, free spins, and key terms

Open the sign-up form, enter your details exactly as they appear on your ID, and confirm your email or SMS code. After that, complete identity verification by uploading a clear photo of your ID and a recent proof of address dated within the last 90 days.

Open the bonus offer and tap the “Terms” or “Bonus rules” link on the same screen. The page lists the wagering multiplier, eligible games, maximum bet during wagering, and any time limit for completing the requirement.

No—Apuesta Total processes withdrawals to payment methods that match the account holder’s name. If a deposit method can’t receive withdrawals, the casino routes the payout to an approved alternative method in your name after verification.

After approval, e-wallet payouts can arrive the same day, while bank transfers take 1–5 business days depending on the bank. If your account is newly verified or it’s a first withdrawal, approval can take up to 48 hours.

Go to Responsible Gaming in your account settings and set daily, weekly, or monthly deposit limits that apply immediately or after a cooling-off period, depending on the tool. You can also activate a timeout for a fixed period or request self-exclusion for longer breaks.

You can play in a mobile browser with the same login as desktop, and the game lobby adjusts to smaller screens. If an app is offered in your region, it appears in the download section of the site and uses the same wallet balance.

Open live chat or the support form and send the transaction ID, time, amount, and the payment method used. Support can trace the payment and either credit the balance or confirm a reversal based on the provider’s status.